Terms and Conditions

We’ve tried to keep it simple and in plain English here.  At the end of the day we want you to have a good experience, tell your friends good things and hopefully purchase of us again so we’ll do everything we can to make sure that happens.  Here’s a bit of the stuff you may need to know though….

  • Getting Lost are selling packs of cards with generic directions and/or activities on them.  Our Adventurers packs include 26 reverse cards with “misdirection cards” on one side and “inspiration cards” on the other side. Our other card packs include a range of cards and may or may not be stand alone games.  Please read the product descriptions for each product for more information.  The inspiration cards feature NZ locations and the misdirection cards can be used in most locations around the world. You may need to adapt some depending on your location. We’ve used local producers where ever we can and these are all assembled and designed at our home rather than on a conveyor belt so there may be some differences in each product. For total clarity on our product and where it is made – the cases are printed here in NZ, cards are printed in NZ, games are assembled and designed in NZ. The add on compass is imported from China.
  • From time to time we offer a gift with purchase with our games.  If these promotions require a coupon code then you do need to enter this code at the time of purchase in order to be eligible for these.  If you do spot a code later that you were eligible for after you have placed your order you may contact us to ask if it is possible to add this but once a product has been packed we are unable to add this.
  • We send our products from New Zealand.  Products will be shipped as soon as possible (we aim for 1-3 days from receiving your order) and we aim for a 7 day delivery in NZ (longer out of NZ).  Tell us if you need them earlier and we’ll do our best to help out.  We send our parcels without a signature required.  A tracking notice will be sent with all orders so check your junk mail if you haven’t got this.  We publish target delivery timelines but with supply chains being impacted around the world there will be times that your game will be delivered later than we would like due to delays or restrictions in either New Zealand or the country we are sending to.  This unfortunately is out of our control and a refund will not be issued for longer delivery time.
  • This game is all about getting lost but we don’t want you to actually get lost or endanger yourself in any way.  Please use your common sense and if at any time a direction is unsafe please don’t do it.  Getting Lost is not responsible for any consequences, damage or harm arising from using the game.
  • We will make every effort to represent the game accurately to you.  If you are not satisfied with the game please contact us within 7 days and we will refund you. You must pay for the game to be returned to us in a saleable condition and a refund will be made once the game is received. 
  • The cases are made using PLA filament in Auckland.  PLA is a better for the planet plant based plastic that is biodegradable. Don’t leave them in out a hot places (like a car) as they will disfigure due to materials and printing process.  If your case is left in a hot place we are unable to refund you.
  • Please see our privacy policy for details on what we do with your data
  • By using and accessing our website you agree to our Ts & Cs
  • Getting lost reserves the right to change our Ts & Cs at any time
  • Getting Lost uses NZ currency as a base and will convert into Australian or US dollars at the current rate.  The currency and cost will be displayed in the checkout.  We pay NZ and Australian GST and these are included in our prices.  We ship from New Zealand.  If you are buying outside of NZ you are responsible for any taxes, duties or restrictions that may be imposed in your own country above and beyond GST in Australia and New Zealand.  We use geo location targeting to display prices in your local currency prior to checkout.  
  • Getting Lost owns the intellectual property in the Getting Lost cards.  
  • Getting Lost holds a registered trade mark in New Zealand, Australia, UK and USA.
  • All NZ consumer guarantees apply
  • Unless otherwise specified coupon codes are not able to be combined.